Privacy Policy

GDPR Privacy Notice

We are committed to ensuring that your privacy is protected. This Privacy Notice explains how we use information about you:

Depending on the services we are providing to your employer or pension scheme trustee you may be able to limit the use of that information, and where that is possible this is explained below.

This notice also explains the procedures that we have in place to safeguard your privacy.

This Privacy Policy is supplemental to our Website Terms, and which, by continuing to access (the “Website”) you are deemed to accept and agree to be bound by.


Capita Pension Solutions Limited (“we”). We are registered in England and Wales under company number 02260524 and have our registered office situated at 65 Gresham Street, London, EC2V 7NQ.

We are authorised and regulated by the Financial Conduct Authority under registration number 142484.

We provide employee benefits and administration services to your employer or pension scheme trustee (including communication services). As part of these services they provide us with information about you to enable us to administer your employment benefits and to allow you to apply for any additional optional benefits your employer ask us to make available to you.

Your employer is the ‘Controller’ of this information and Capita is a ‘Processor’

This Privacy Notice is therefore supplemental to the Privacy Notice provided by your employer or pension scheme trustee and only relates to our services as outlined above.

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Please read this Privacy Policy carefully and re-visit this page from time to time to review any changes that may have been made.


Our Website has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration

We take appropriate steps to maintain the security of your data; however you should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Whilst we use all reasonable endeavours to protect your security, we consider that it is only appropriate to advise users that data transmission over the Internet and the World Wide Web cannot be guaranteed as 100% secure, and therefore that you use the Website at your own risk.


The data we collect and that are provided to us are necessary to provide you with the benefits and services that are being provided or offered to you. The exact details may vary depending on the employee benefits options being provided. Listed are some examples of when we collect data that is provided directly by yourself, but not be limited to:

  • Information you provide by completing forms on the Website. We may also ask you for information when you report a problem with our Website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our site including but not limited to, traffic data, location data, weblogs and other communication data.

Details such as your name, company name, telephone number, email address and password. We may need this information in order to provide you with access to the Website and to ensure we can identify you.


Information that you, or your employer, or pension scheme trustee, provide to us (which may include personal data and/or sensitive personal data) will be used only for the following purposes (and subject to any preferences you have notified us of):

  • We may retain and disclose your personal data in order to comply with any statutory, legal or regulatory obligations.
  • We may disclose your personal data to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of use, or other agreements; or to protect the rights, property or safety of Capita, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We intend to continue improving the content and function of our Website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.

We shall keep your information for a reasonable period of time for the purposes outlined above.


We gather this information to allow us to provide you with updated details of your employee benefits, assist you in applying for further benefits or products, and processing those applications (where applicable), and generally ensure the smooth running of your employee benefits.

The information is also used by us to communicate with you on any matter relating to your employee benefits and the provision of the services in general.

Your employer may have provided your e-mail address details to Capita for the purpose of providing our services. E-mail messages sent over the internet cannot be guaranteed to be completely secure as they may be subject to possible interception or loss. If you do not want Capita to contact you on your e-mail address, please contact your employer.

We may also wish to provide you with information about special features of our Site or other services. This may be by email or by SMS text messaging if you have registered for this service. If you do not want to receive this information, please contact your employer.

We never use or share any personally identifiable information provided to us online in ways unrelated to the ones described on our Site, this Privacy Notice or our Cookie Policy.


The controller will have a legal basis for providing us with your information to process and they should provide you with details of this in their privacy notice to you.

As a processor your information is processed by us on the basis of instructions from and a contract with the controller e.g. your employer / pension scheme trustee to provide pension administration services.


Where we provide pension administration or benefits services and you apply for any additional products or services offered through our Site, we will pass your personal details as necessary to the provider of those products and services to the extent necessary for you to receive those products or services. Thereafter, the provider may correspond with you directly in order to provide those services.

Once a provider has received your personal information they will usually have a direct relationship with you and use your personal data in accordance with their terms and conditions and privacy policy.

Examples of the types of providers used are:

  • Insurance Companies: for the provision of medical insurance or Life assurance

To provide our services to your employer and / or pension scheme trustee we sometimes use third parties such as IT systems and software providers or print and document management companies.

In addition, your details may be disclosed to your employer / pension scheme in order for Capita to provide the services to you.

In the event that Capita is sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.


Your personal data will not be transferred by us outside of the European Economic Area (EEA) unless specifically agreed with the controller. Where that is the case you will be separately notified.


Our standard policy is to hold your data for a maximum of 7 years after the end our agreement to provide services to your employer / pension scheme trustee after which it will be securely destroyed.


If you do not wish us to process your personal data in order to use our Site, please use the contact details on the Site homepage. However, in certain circumstances the controller e.g. your employer maybe under a legal obligation to process your personal data e.g. for automatic enrolment into a pension scheme and to manage opt-outs in which case we may have to continue to process your personal data.


Where agreed with your employer and / or pension scheme trustee we may anonymise your personal information and use it for data analytical purposes.

We may also use aggregate information and statistics for the purposes of monitoring website usage and to help us develop our Site and our services, and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information that we collect and store during normal use of our Site to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. Such use does not result in any personally identifiable data, other than contact details, being collected, stored or transferred to such agencies. We, or our agents and sub-contractors, may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

One way in which we gather this information is by using cookies. Please see our Cookie Policy for more information.


Under Data Protection regulations you have a number of rights. These can be exercised by contacting your employer / pension scheme trustee as the Controller of your information.

The right to be informed

This includes an obligation to explain to you how your information is used. This Privacy Notice provides you with this explanation in relation to the information processed by us when providing pension scheme administration services to your employer or pension scheme trustee.

The right of access

You have the right to obtain confirmation that your information is being processed and to obtain access to your information (e.g. by receiving a copy of it).

The right to rectification

You have the right to have your information corrected if it is inaccurate or incomplete.

The right to erasure (also known as the “right to be forgotten”)

You have the right to request the deletion or removal of your information in certain circumstances. Please note that there may be circumstances where you ask for your information to be deleted but both us and your employer / pension scheme trustee are legally entitled to retain it.

The right to restrict processing

You have the right to request the processing of your information is restricted in certain circumstances. Again, there may be circumstances where you ask your employer / pension scheme trustee to restrict the processing of your information, but they are legally entitled to refuse that request.

The right to data portability

You have the right to receive the information you have provided in a usable electronic format and/or request it is transmitted to a third party where this is technically feasible.

The right to complain to the Supervisory Authority

You have the right to make a complaint with the Information Commissioner ( if you think that any of your rights have been infringed.