If you believe you are entitled to a pension from the AXA UK Group Pension Scheme, it is best to contact the administrators, who can check their record and arrange for information to be provided to you.
You can find out how much you pension is worth by logging in to your online account at www.hartlinkonline.co.uk/axa-employeebenefits. If you’ve not logged on before, you might find our guide on how to register helpful. You can download it here.
Your online account will provide an overview of what happens to your benefits if you die.
Your next of kin will need to contact the administration team to let us know so we can stop payments and arrange any spouse or dependant’s pensions to be paid. Please call us on 0370 1234 701 if you need to arrange this.
You can download a copy to complete from your online account at www.hartlinkonline.co.uk/axa-employeebenefits, or contact the administration team.
The earliest age you can take any pension is age 55 (this will increase to 57 in 2028). The earliest you can take your defined benefit pension without it being reduced for early retirement is known as your normal retirement age. Your normal retirement age will depend on which section you were in. Your online pension account will tell you the right date for you.
The administration team will contact you automatically six months before your oldest normal retirement age (if you have more than one). If you want to retire early and are over age 55, contact the administration team for a retirement pack.
Yes, you can, but if you want to move it to a defined contribution type scheme, you will need to take financial advice if the capital value of your benefits is more than £30,000. Please contact the administration team if you want more information about transferring your pension.
If you think your pension has been calculated incorrectly, please contact the administration team. If you think your tax has been calculated incorrectly, you will need to contact HMRC.
All your payslips and P60s are available in your online pension account at www.hartlinkonline.co.uk/axa-employeebenefits. If you’ve not logged on before, you might find our guide to how to register helpful. You can download it here.
You can update your personal details, including your address and bank details, by logging in to your online pension account at www.hartlinkonline.co.uk/axa-employeebenefits. If you’ve not logged on before, you might find our guide to how to register helpful. You can download it here.
You will need to contact the administration team to let us know so we can stop payments and arrange any spouse or dependant’s pensions to be paid. Please call us on 0370 1234 701 if you need to arrange this.
Your pension will need to be taken into consideration in your divorce proceeding. The Court will provide an Order detailing the proportion of your pension which is allocated to your ex-spouse. For further details please contact the administrators.
There are six Pensioners’ Associations, which together make up the Federation of AXA UK Pensioners’ Associations. The Federation produces a newsletter, Cascade, which has full details of each Association and who to contact to keep in touch.