If you received our May 2024 letter and are not already signed up to Experian, but you now wish to do so, please use the voucher code set out in our May 2024 letter.
If you were already signed up to Experian when you got our May 2024 letter, we do need to ask for your patience and cooperation in waiting until September 2024 before using a new voucher code – and we will write to you then to confirm what your new voucher code will be.
This is because we've been told that you cannot use a new voucher with Experian until your existing membership has expired, and trying this could cause error messages and frustration for you. As your membership of Experian is confidential to you and Experian, we do not know (and they cannot tell us) whether any particular person has signed up or not at present. We therefore included codes in our May 2024 letters for everyone, to be on the safe side in case you hadn't already signed up. We do appreciate this means some people won't be able to use the May 2024 codes because they already have an existing account. By September 2024, all existing sign ups should have cleared (as the expiry of the original Experian code issued in May 2023 was 31 August 2023) and so nobody should then have any problems using new voucher codes.
This may mean that for some people, the coverage will lapse for a short period before September 2024. The advantage is that in these cases resumed membership will then run later on until at least September 2025 (assuming you choose to immediately sign up again). It is important to note that the Experian service does look backwards, so members who sign up again in September 2024 will still be able to look at any activity that happened during any period while their account was lapsed.
However, if you are concerned about having a gap in the coverage, and you decided to sign up very soon after the original letter was issued in May 2023, its worth noting that the expiry date of the Experian code issue in the May 2024 letter is 31 July 2024. So one option potentially available is to choose to activate this new code in the May 2024 letter, once your current free 12 month Experian membership has expired and before 31 July 2024.