Firstly, the Trustee want to reassure you that contributions for active members continue to be paid by AXA and invested in line with your current instructions.
Following the measures put in place by the UK Government on Monday 23 March, Aegon has closed all their offices and staff are now working from home. These closures include Aegon’s contact centres who are currently unable to accept inbound calls until a new online telephone service is in place. All online services are working normally and you can continue to use TargetPlan through your secure member portal as usual. Aegon are working hard to maintain services and further updates will be provided over the coming days.
If you have any questions on your pension account your first point of contact should be through the TargetPlan secure member portal or via the Aegon ‘contact us’ weblink provided here - https://www.aegon.co.uk/support/contact-aegon.html